Social Housing Whitepaper
May 2021
The pandemic has accelerated many RSL’s investment in technology.
The Covid-19 pandemic has in many cases shown how vital the voluntary sector is when it comes to helping those in need, when they most need it. Up and down the country thousands of HA staff have worked tirelessly to ensure their customers had access to the right support when they most needed it. The pandemic, like many disasters, also acted as a springboard to forge a different path when it came to responding to tenant’s needs.
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This white paper is designed to take a look back at both the challenges that some of the sector faced in the immediate impact of Covid-19 last March, and how they adapted, what they implemented and how some see themselves changing.
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79% of the landlords surveyed were looking to realise better efficiencies through adopting digital innovation.
- 2018 CIH report titled “Going digital, gearing up for the future
"Customers want their enquiry dealt with, they don’t particularly care who deals with it as long as it is dealt with in a timely fashion."
- Dean Ballard, Head of Customer Insight at Stonewater Housing